TECHNICAL ACCOUNT MANAGER – MANAGED SERVICES

Location: Tampa, Florida - Will operate from a local Tampa office, with regular time spent meeting with clients throughout the region.

Base salary: $80,000 – $100,000 annually + Commission

Overview

A well established Managed Services Provider is seeking a Technical Account Manager to manage and grow existing client relationships across the greater Tampa market.

This role is responsible for maintaining strong client relationships, ensuring customer satisfaction, supporting contract renewals, and identifying opportunities to expand services within current accounts. The Technical Account Manager serves as the primary point of contact for clients and works closely with internal technical teams to ensure customers receive consistent value and responsive support.

This is not a cold hunting role. The focus is on protecting and expanding existing client relationships while serving as a trusted advisor to clients.

Work Environment

• This role is based in the Tampa, Florida market and requires candidates to live locally.
• The position will operate from a local Tampa office, with regular time spent meeting with clients throughout the region.
• Candidates should be comfortable working from the office while also traveling locally to client sites as needed.

Role Summary

• Manage and maintain relationships with an assigned portfolio of client accounts
• Serve as the primary point of contact for customer communication and relationship management
• Maintain regular touchpoints with clients to ensure satisfaction and service alignment
• Support contract renewals and long term client retention
• Identify opportunities to expand services within existing accounts
• Recognize client challenges and coordinate internal technical teams to deliver solutions
• Act as a trusted advisor and responsive partner to clients

Account Transition and Ramp

This role includes a structured onboarding and transition period as existing client relationships are transferred.

• First 1–3 months: Work alongside leadership to learn client environments, account history, and service expectations
• Months 3–6: Begin managing client communication with increasing independence while continuing to collaborate internally
• Months 6–12: Assume primary responsibility for assigned accounts and revenue growth within those relationships

Technical Expectations

The Technical Account Manager must have enough technical knowledge to engage in credible conversations with clients.

The role does not require engineering or architecture level expertise but should include the ability to:

• Understand client IT environments and operational needs
• Ask informed questions about infrastructure, security, and technology requirements
• Recognize when to involve internal engineers or technical specialists
• Communicate effectively between business leaders and technical teams

Experience working in a Managed Services Provider (MSP), IT services firm, or similar technology services environment is strongly preferred.

Client Industries

Clients are typically small to midsize organizations across industries such as:

• Healthcare
• Legal
• Retail
• Hospitality
• Accounting and professional services
• Dental and medical practices
• Construction and related industries

Travel

Travel will primarily be within the greater Tampa market including:

• Tampa
• St. Petersburg
• Brandon
• Surrounding Tampa metro communities

Occasional travel within Florida may occur depending on client needs.

Compensation

• Base salary between $80,000 – $100,000 annually, depending on experience
• Additional commission opportunities tied to revenue growth within assigned client accounts

Commission opportunities include:

• Managed services monthly recurring revenue
• Labor and project sales
• Resale equipment margin
• Managed services onboarding fees

There is no cap on commission earnings. Full details of the commission structure are provided in the attached 2026 Commission Plan.

Preferred Qualifications

• Experience working within a Managed Services Provider (MSP) or IT services environment
• Strong background managing commercial client relationships
• Ability to communicate effectively with both business leaders and technical teams
• Familiarity with managed IT services, infrastructure support, or cybersecurity environments
• Bilingual Spanish is a plus
• Stable career history with strong tenure in previous roles